Frequently Asked Questions
Know before
you enter.
Everything guests ask most, in one place. If your question is not answered here, contact us at booking@arubacave.com, and we will help.
Which days are you open?
We are open Tuesday to Saturday. Choose an available departure time when booking.
When should I arrive?
Arrive 5–10 minutes before your booked time at Zuidstraat 9, Oranjestad, Aruba. Keep your booking confirmation ready.
How long is the experience?
Plan for approximately 60 minutes for the complete experience, including check-in, introduction, safari transfer, cave experience and return. That includes a short talk, the van ride and the tour itself. Book a time that fits your day.
Is Lost Cave of Aruba a real cave?
The Lost Cave is a theatrical attraction with designed rooms styled to look like a cave. Live actors, lights, smoke and sound bring the story to life.
What actually happens during the visit?
Six immersive scenes, each with its own setting, story and surprise. You follow clues and music from base camp into the rooms styled like a cave. The story grows as you go. The Experience page has more. Ready to see it for yourself?
Is it suitable for children?
Yes. Children ages 4 and older are welcome when accompanied by a parent or responsible adult. Please keep in mind that the experience includes darkness, sound effects, smoke and intense theatrical moments. Parents and guardians know their children best and should decide whether the experience is appropriate for them.
Is the tour guided, and is it suitable for first time visitors?
A guide leads your group through the story and the scenes. No previous experience is needed. If you have questions about suitability, review the practical information or contact our team before booking.
What should I wear and bring?
Wear simple clothes and sturdy closed-toe shoes. Flat soles help, since some floors are uneven and made of stone. Bring a light sweater. The indoor rooms run cold. Keep your ticket receipt ready on your phone.
Is the experience accessible?
If anyone in your group has mobility, sensory or other accessibility needs, please contact us booking@arubacave.com before booking. Our team will explain the route, transfer and conditions so you can determine whether the experience is suitable for your group.
Do I need to book in advance?
Book an available date and time in advance. Each departure has a maximum of 12 guests. Check current availability in the booking calendar.
How do refunds and schedule changes work?
For tickets booked directly through this website, cancel at least 24 hours before the booked start time for a full refund. Cancellations less than 24 hours before the start are non-refundable, and changes less than 24 hours before the start are not accepted. Cut-off times use Aruba local time. Email booking@arubacave.com for cancellation or change requests.
What happens in bad weather?
The experience takes place indoors, but severe weather may affect travel or operations. Check your booking confirmation and email booking@arubacave.com before setting out if you have concerns.
Can I take photos?
Ask our team about current photography and video guidance before your visit, and follow your guide’s instructions during the experience.
Can cruise groups book?
Cruise-group visits are available by email enquiry. Contact booking@arubacave.com with your ship, visit date, group size and all-aboard time for more information. Confirm the session details and any transport requirements before booking, and allow time for your return to the port.
Is there a minimum or maximum group size?
Small parties are welcome. So are large groups. Planning a bigger group? Send us your group size and we’ll take it from there.
Still have a question? Contact us at booking@arubacave.com, or book now to secure your session.
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